Privacy Policy
ASAP Locksmiths.

Privacy Policy

Last Updated: 27 November 2025

This Privacy Policy explains how ASAP Locksmiths (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you contact us, use our website, or request locksmith services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Business Address:
ASAP Locksmith Bishop Auckland
Escomb Road
Bishop Auckland
DL14 6TZ

1. Information We Collect

We collect personal information when you:

• Call our phone number
• Email us
• Submit a form on our website
• Request a quote
• Book an emergency locksmith service
• Leave a review
• Interact with our website

Personal information may include:

• Your name
• Phone number
• Email address
• Property address
• Details about your lock, door, or security system
• Job details and service history
• Invoices and payment information (we do not store card details)

Website information may include:

• IP address
• Browser and device type
• Pages visited
• Time spent on site
• Referral sources

2. How We Use Your Information

We use your personal data to:

• Provide locksmith services
• Respond to enquiries and provide quotes
• Arrange appointments and emergency callouts
• Improve our website and customer experience
• Maintain records for tax and accounting purposes
• Protect our business from fraud or misuse

3. Legal Basis for Processing

We process your personal information under the following lawful bases:

• Contract: to provide locksmith services you request.
• Legitimate interests: ensuring efficient operation of our business.
• Legal obligation: maintaining financial and service records.

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your data, including:

• Secure email and device security
• Encrypted communications where possible
• Restricted access to customer information
• No sharing of customer details with third parties for marketing

5. Sharing Your Information

We do not sell or share your personal data with third parties except when necessary to:

• Deliver locksmith services
• Meet legal or regulatory requirements
• Handle accounting or tax obligations

All third-party service providers (e.g., email providers, hosting) comply with GDPR.

6. Cookies and Website Tracking

Our website may use cookies and basic analytics tools to improve performance and user experience. These may collect:

• Device type
• IP address
• Browsing behaviour

You can disable cookies in your browser at any time.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain types of processing
• Request a copy of your information

To exercise any of these rights, contact us at: info@locksmithbishopauckland.co.uk

8. Data Retention

We keep customer records for as long as necessary to:

• Provide locksmith services
• Meet legal and tax obligations
• Resolve disputes or queries

Most service data is retained for up to 6 years in line with HMRC requirements.

9. External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

ASAP Locksmith Bishop Auckland
Escomb Road
Bishop Auckland
DL14 6TZ
Email: info@locksmithbishopauckland.co.uk
Phone: 01388 254 941

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